Data Privacy and Protection Policy
ALPS SpA
Please read the following Data Privacy and Protection Policy before using this website and its content.
1.- General Information.
Alps SpA (Alps) declares that it is in compliance with current regulations regarding data protection, and particularly Law 19,628, ON THE PROTECTION OF PRIVATE LIFE and the provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, with respect to the protection of individuals in the treatment of personal data and free circulation of these data, General Data Protection Regulation (hereinafter GDPR), and therefore respects the privacy of any Client using our services.
Alps is an automatic payment processing company. For the purposes of this “Data Privacy and Protection Policy,” Client is understood as any Chilean or foreign individual or company that uses the services offered by Alps to process monetary transfers from Clients to Third Parties, or to receive Transfers from Third Parties to Clients. Third Party is any Chilean or foreign individual or company that has a stable or sporadic business relationship with the Client.
Please read our Data Privacy and Protection Policy carefully to understand how we obtain, use and protect the personal data provided to us.
2.- Principles to be applied in the treatment of personal data.
In the treatment of your personal data, the following principles shall be applied:
Principle of lawfulness, loyalty and transparency: Client Consent will always be required for the treatment of personal data, and the Client must have obtained the necessary authorizations from Third Parties for one or more of the specific purposes previously informed with absolute transparency.
Principle of data minimization: Only the data strictly necessary for respective purposes will be required.
Principle of limited preservation period: Data shall not be held longer than needed for treatment purposes, based on the corresponding objective for which they are collected.
Principle of integrity and confidentiality: Data shall be treated in a way that guarantees the adequate security of personal data and guarantees confidentiality. Alps takes all necessary precautions to prevent the unauthorized access to or improper use of Client (or Third Party) data by third parties.
3.- Objective and purpose of the collection of personal data.
Alps records, uses and protects all personal information collected about Clients or Third Parties, in accordance with current legislation on data protection and this privacy policy. Alps primarily uses the data to communicate with its Clients, to process orders, facilitate technological transactions, and Personal Data shall be used to achieve a better management and administration, so as to be able to provide, extend and improve the services offered, and to adapt these services to the Clients’ preferences and needs and comply with current legislation.
Finally, Alps may use the Client's e-mail address given to us to send information, e-mails about products, services, offers and news that we consider to be of interest.
4.- Data preservation.
Personal data shall be kept by Alps as long as the Client does not request elimination thereof, and preserved during the legal terms in order to fulfill obligations and attend potential responsibilities.
5.- Truthfulness.
In the collection and treatment of personal data, adequate safety measures have been adopted to avoid the loss, unauthorized access or manipulation of said data.
The Client guarantees that the personal data given to Alps is truthful and assumes responsibility for informing us of any modification thereto. The Client is also responsible for any data indicated regarding the names and/or e-mail addresses of Third Parties; and Alps shall not be held responsible for non-reception of the same if there is any error therein or for any reason attributable to the issuing Client.
Alps agrees to protect confidential information to which it has access.
6.- Use of Data.
Alps does not sell, assign, lease, commercialize or transfer in any way the personal information of its Clients or Third Parties to other people or entities, unless it has the obligation to do so according to current law or as established by the competent authorities.
Notwithstanding the above:
- Alps may divulge personal information to respond to legal requirements, protect its legal rights or to defend itself in lawsuits, protect the interests of Alps, fight against fraud and demand compliance with the Data Privacy and Protection Policy or protect the rights, property or safety of any person.
As Alps expands its business activities, it may buy or sell business units. In those transactions in which Alps or practically all of Alps’ assets are acquired by a third party, the personal information of Alps’ Clients shall constitute, in general, one of the commercial assets transferred. We reserve the right to include your personal information in any such transfers to a third party.
7.- Clients’ Rights.
All people who provide their data to Alps have the following rights:
- Any person has the right to obtain confirmation on if we are treating personal data that involve him/her. The interested parties have the right to access their personal data, as well as to request the correction of inaccurate data or, as is the case, request its elimination when, among other reasons, the data are no longer needed for the purposes for which they were collected.
- Under the conditions established in the GDPR, interested parties may request the limitation of treatment of their data or portability, in which case they shall only be preserved for the exercise or defense of claims.
- In certain circumstances and for reasons related to their particular situation, interested parties may oppose the treatment of their data. If consent has been given or any specific purpose, the Client has the right to withdraw consent at any time, without this affecting the lawfulness of treatment based on the consent prior to withdrawal. Under these suppositions, data may stop being treated or, as is the case, stop being treated for that specific purpose, except in the case of overriding legitimate reasons or the defense of potential claims.
8.- Cookies Policy.
Alps uses cookie technology. Cookies are only associated with an anonymous user and his/her computer and do not provide any references that would allow for the name or other user data to be deduced. We use cookies for administrative purposes only, such as to recognize the users that have selected their portal by default and to prevent them from having to make that selection again; to diagnose problems between servers; to identify electronic operations or to store certain information preferences.
9.- Liability.
Internet use is exposed to malicious or negligent intervention by third parties, which may cause harm to the user or his/her computer equipment, and this situation shall under no circumstances be attributable to Alps. Consequently, the user, having acknowledged this and voluntarily choosing to operate on the website, assumes all responsibility and risks of potential damage and harm to which he/she may be exposed.
Alps has links to other websites to which this Data Privacy and Protection Policy does not apply. These links take the Client away from our service and disconnect him/her from the Alps website, and therefore out of our control. This includes partner links that may use Alps’ logo as part of a cooperation agreement. Linked websites have their own separate Data Privacy and Protection Policy and, although we try to protect the integrity of our site, Alps has no responsibility and may not assume any responsibility for the content and activities of these sites. Your visit and/or access to these websites is, therefore, at your exclusive responsibility and risk. Please consider that these other sites may send their own cookies to users, collect data or request personal information.
Alps does not endorse, represent or guarantee the Data Privacy and Protection Policy or content of any third party site linked to from our website.
10.- Legal Minors.
Alps is not intended for use by minors. Alps asks parents or guardians to inform minors about the responsible and safe use of their personal data when participating in online activities.
Alps has no intention to collect Personal Information on children under the age of 18. When necessary, Alps will give specific instructions to minors to not provide personal information on our website.
11.- Changes to the Data Privacy and Protection Policy.
Alps may change its Data Privacy and Protection Policy at any time according to current legislation. Any change to this Data Privacy and Protection Policy shall be made public, and we will endeavor to notify you of any significant changes.
The Client must periodically access this Data Privacy and Protection Policy to see the latest version published.
12.- Jurisdiction and Applicable Law.
All matters related to the interpretation of and compliance with the present Data Privacy and Protection Policy of Alps SpA shall be exclusively governed by the laws of the Republic of Chile. Any dispute shall be presented before the Ordinary Courts of Chile.
13.- Contact.
If you should have any questions or concerns about our Privacy Policy or the collection of data, please send us an e-mail at compliance@alps.cl.
14.- Final Statement.
The submission of Personal Data through the use of services offered by Alps assumes the express consent to the treatment of Personal Data by Alps under the terms described in the present Data Privacy and Protection Policy.
It is hereby established that, by way of this Data Privacy and Protection Policy, Alps is not signing any binding contract or commitment to its Clients, but rather this policy is for informational purposes only.